OPS ADVISORY FOR MARKETPLACES & ECOMMERCE
Ops built for Scale
For marketplace and ecommerce scale-ups who want to scale their operations and increase GMV without growing into chaos.
Who it's for
For founders and leaders ready to scale right
Marketplace founders
Series A–C companies where partner or seller operations are becoming a bottleneck to GMV growth.
Ecommerce operators
Scaling brands and platforms where ops is reactive, processes are breaking, and the team is always firefighting.
COOs & Heads of Ops
Leaders who need a senior external perspective to redesign how the operation runs before the next stage of growth.
Founders without ops leadership
Companies that need fractional senior ops presence, without the cost or commitment of a full-time hire.
The problem
Every marketplace has two sides.
Sellers on one, customers on the other.
Your success depends on how well you serve both.
When ops breaks, it breaks on both sides at once.
Services
Start where it makes sense.
Package 1
Discovery Call & Diagnosis
A structured 20 minute conversation to map where your ops are breaking and what's blocking growth. You fill in a short intake form before we speak. I arrive with hypotheses, not a blank agenda.
If after the call I don't believe I can help you, I will tell you directly.
Price: FREE
20 min
Package 2
Operating Model Design
A focused engagement to diagnose and redesign the operational layer holding you back. I look at reality, listen to all sides, identify what actually matters, and focus everything on delivering that. The rest is noise. You leave with a concrete roadmap and a set of quick wins you can implement immediately, before the full plan kicks in.
Price: CUSTOM
Scope defined on discovery call
WE'LL FOCUS ON ONE OF THESE:
Package 3
Fractional Head of Ops
Senior ops presence on a recurring basis. Scheduled in advance. Present for the decisions that matter, not status meetings. No commitment to continue after Package 2 — if it makes sense to both sides, we move forward. Max. 3 clients at a time.
Price: CUSTOM
Min. 3 months
About
Hi, I'm Tiago.
I started as a consultant. Then worked at corporate strategy. Then became a tech leader. Then a founder.
That path gave me something most ops consultants don't have: I know what it feels like to be on your side of the table.
I've diagnosed operations from the outside as a consultant. I've owned them from the inside at Farfetch, and I've built a business from scratch, where every operational decision carries real weight with your own money and your own risk.
My approach is always the same: look at reality, listen to all sides, understand what actually matters to your customers, and focus on delivering that.
The rest is noise.
When I work with your business, I treat it like mine, because I've been on both sides and I know the difference it makes.
Today I work with marketplace and ecommerce leaders who are growing fast and hitting the moment where ops starts to break. That's exactly where I come in.
Testemonials
What people are saying
at farfetch
I led two teams inside a department of 900+ people, managing a catalogue of 4 million items, 800,000 new products launched online every year, thousands of luxury partners across the globe, and millions of customers in 190 countries.